CWE FAQs: Everything You Need to Know
General questions
Can I purchase products in store?
Our clinic in Aintree, Liverpool offers a selection of products for purchase. Visit us anytime to explore our range.
Are there any discounts for first-time buyers?
Enjoy a Special Discount: Get 10% Off Your First Purchase with Code 'welcome10'
How can I contact customer service?
To get in touch, Please email eleganceaestheticsreception@outlook.com
Do you offer gift Vouchers?
Yes! You can buy E-vouchers on our site, which will be forwarded to your email
How can I stay updated on new products and promotions?
To receive updates on promotions, new products, and exclusive deals, subscribe to our newsletter by clicking the pop-up box on our site
Product questions
How do I know which products are right for my skin type?
It is recommended to visit our clinic in Liverpool for a skin consultation, or message us a photo of your skin with any concerns at @cosmetologywithelegance on Instagram
In what order should I apply skincare products?
To maximize effectiveness, use toner, serums, moisturizer, and eye gel in the morning.
At night, cleanse, tone, moisturize, apply retinol, and finish with eye gel. Feel free to reach out for any specific questions.
How long does it take to see results from your products?
Typically, results may require up to 12 weeks to show, but improvement can be visible in as little as 4 weeks.
Are your products safe for pregnancy and breastfeeding?
Our products are formulated with high-quality ingredients, but we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy or breastfeeding.
Certain ingredients, such as retinol, salicylic acid, and essential oils, are often advised to be avoided during these times. If you are pregnant or breastfeeding, it's best to opt for gentle, hydrating, and non-irritating products. If you're unsure, please reach out to us directly, and we'd be happy to help you select safe options for your skincare routine!
Orders and shipping
How can I place an order?
You can purchase via our website, or in store, we are based in Liverpool Aintree.
How long does shipping take?
Shipping generally requires 3-5 working days from the date of shipment. However, our primary shipping provider indicates that delivery may extend up to 2 weeks based on the location and peak periods
Can I track my order?
Order tracking will be included in your shipping notification once your order is dispatched.
What should I do if I receive a damaged or incorrect product?
If for some reason your order is not satisfactory, please contact us so that we can arrange a solution.
Not what your looking for?
If you have any unanswered questions, reach out to us via email at eleganceaestheticsreception@outlook.com